Refund Policy

RAFAYA

REFUND POLICY

  • All products undergo a thorough quality inspection before shipment. However, if you receive an item that is damaged or defective, you may request a return or exchange by contacting our customer care at +92-321-2306679
  • When returning a product, customers are responsible for ensuring that the item is securely packaged and returned in its original condition. If the returned product is received damaged, the item will be sent back to the customer.
  • Approved refunds will be issued via bank transfer and will cover only the value of the product purchased. Original shipping charges are non-refundable, and customers are responsible for all return shipping costs.
  • In the event of a product being exchanged, the exchanged order will also incur delivery charges of Rs.200.
  • All returns shall be shipped to our warehouse address (to be shared on WhatsApp).